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From the Desktop of ABS Associates ...
June 2008
Contents
> ABS Now Providing Front-line Product Support to Integral Systems
> National Safety Council Selects ABS for Nationwide Help Desk Services
> James Tesch Named President of ABS
> Save the Date: Customer Appreciation Event Set for July 18
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Integral Systems, a leading provider of versatile employee and talent management solutions, recently selected ABS to support human resources, benefits, and payroll customers using Integral's "Software as a Service" application. ABShelp™, ABS CEO Mitchell & Integral Systems CEO Evans ABS's state-of-the-art, Web-enabled Knowledge Center, is a core component of the new contract, allowing Integral's customers to contact a highly trained support team through multiple channels and access a customer support Web portal containing status alerts and notifications, frequently asked questions, and other items of interest.
The agreement also represents ABS' first foray into a different market segment: providing support to clients' customers. "For years our clients have relied on ABS' certified support professionals and ABShelp™ to resolve the IT challenges faced by their employees," said ABS Chief Executive Officer Rosemarie Mitchell. "Our partnership with Integral Systems is a natural segue into a new business area, and we are excited about the opportunity to add-value to Integral's already superior software offerings." |
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ABS recently announced a three-year help desk services agreement with The National Safety Council, a not-for-profit national public service organization dedicated to protecting life and promoting health. Founded in 1913 and chartered by the U.S. Congress in 1953, the NSC operates under the vision "making our world safer" and collaborates with a network of 40 state and regional chapters to provide trainings, workshops, ABS help desk agentand other efforts promoting safety. Under the new agreement, ABS will be remotely supporting NSC users nationwide with its Web-based knowledge center, ABShelp™.
"We are excited about the ability to provide such comprehensive help desk services to our end-users through ABShelp™," said Tony Marcucci, Executive Director Information Services. "Not only did ABS come to us with a flexible solution tailored to our unique needs, it also brings years of industry experience to our business relationship."
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Effective June 2, 2008, James Tesch has taken the reins as the new president of ABS Associates. A member of ABS' Board of Advisors since 2001, Tesch has been instrumental in leading the firm's long-range planning process. Most recently, Tesch has consulted to CEOs in the areas of organizational ABS President James Teschdevelopment, corporate vision, and strategic planning. His tenured career began with 12 years with Alcoa in New York. He then founded Las Pampas, Inc., a business brokerage firm with offices in Albuquerque, Santa Fe, and Colorado Springs, managing IPOs as well as mergers and acquisitions for a number of corporate clients.
"Jim brings exceptional knowledge and invaluable leadership to ABS as our new president," said CEO Rosemarie Mitchell. "I'm delighted that he will be at the helm as our company continues to grow and branch out into new endeavors within IT support and solutions. No one is more qualified to drive our key strategic initiatives."
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It's that time of year again! Save the date for the ABS Associates Annual Customer Appreciation Event, taking place Arlington Park Racetrackthis year at Arlington Park on Friday, July 18. Enjoy a day at the races, catered lunch, and more as ABS thanks its valued customers for their continued business and support. Invitations are to follow shortly.
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ABS Associates, Inc. serves clients across the nation with comprehensive outsourced help desk, desktop, managed hosting, and network support and solutions. For more than 25 years, ABS certified support professionals have expertly delivered IT solutions, helping hundreds of companies control capital expenses and support costs, improve company focus, and increase end-user productivity. ABShelp™, the company's Web-enabled knowledge center, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives. |
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