ABS Awarded for Business Excellence

We are delighted to announce that ABS Associates has recently been honored as a 2011 Annual Awards for Business Excellence (AABE) recipient in the Mid-sized Business category. The AABEs highlight successful suburban Illinois businesses and organizations and honor the people who make them successful. For more than two decades, The Business Ledger has recognized suburban companies, business organizations and non-profits, who are leaders in industry innovation and community endeavors.

An awards presentation and recognition reception was held at the Danada House, Wheaton, IL on March 16th, 2011. Rosemarie Mitchell, co-founder and CEO, accepted the AABE. "I feel especially privileged to accept this award on behalf of all of our talented and dedicated employees who directly contributed to the success of our organization. They work literally around the clock to deliver extraordinary service to our clients."

Stay tuned for an upcoming profile on ABS Associates to be published in a special section of by The Daily Herald Business Ledger on April 25, 2011.

Client Executives Give ABS Highest Marks Ever!

The results are in! Nearly 71% of our major clients responded to a satisfaction survey with scores for all categories reaching 90% and above! Client executives were asked to rate ABS in 5 important areas: High Quality Execution, Response Time, Proactive Management, Flexibility, ABS Personnel, and Overall Satisfaction. Not only did ABS attain high numbers in all these fields, but the comments were most complimentary. Please read a sampling of what is being said about ABS.

ABS staff has provided a valuable service with great knowledge and has been very flexible with availability of time. ABS staff is very customer friendly!"

"The ABS team is customer focused and provides leadership and direction."

"ABS has been the foundation for our internal SLA to [our] customers and has helped us define, monitor, and improve our service as a whole."

"All of the above, plus a great attitude which keeps us focused on things that matter most."

"Excellent management and support staff."

"Great organization to work with, especially considering how much change [our firms have] experienced together in the last couple of years."

"Very flexible, easy to do business with."

"Happy to say KEEP GOING ABS! You are doing great."

ABS Achieves Silver Partner Status with Microsoft

ABS is pleased to announce it has renewed its key partnership with Microsoft and achieved Silver status with a core competency on the server side. One of the main distinctions of the Gold versus Silver status is the software sales requirement. Since ABS is a service organization, it remains vendor independent and sells no products.

"Because we're not in the business of procurement we are able to maintain an unbiased position of recommending the best technology for each unique client," says Raja Bhatthal, Director of Consulting and Networking Services. "Even though we can't deny the essential role that Microsoft products play in what we do, our organization will remain service focused and operate independently of the reseller motive which is why our clients have trusted us with their most valued intellectual assets for the last three decades."

This year Microsoft added to its list of challenging requirements including client references, sales and licensing assessments as well as relevant server exams for ABS's MCPs to ensure strategic personnel at ABS were current with Microsoft's latest network enhancements and features. New product training was also a prerequisite with a focus on Windows Server 2008 R2.

About ABS

ABS Associates, Inc. serves clients across the nation with comprehensive outsourced help desk, desktop, managed hosting, and network support and solutions. For more than 25 years, ABS certified support professionals have expertly delivered IT solutions, helping hundreds of companies control capital expenses and support costs, improve company focus, and increase end-user productivity. ABShelp™, the company's Web-enabled knowledge center, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives.