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From the Desktop of ABS Associates ...
November 2008
Contents
> ABS Strengthens Portfolio by Acquiring Tech Firm Blue Pyramid
> IIT Names ABS CEO to Board of Trustees
> A Series on Help Desk Myths and Truths
> ABS Launches New Website
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ABS Associates, a nationwide provider of outsourced help desk, desktop support services, managed hosting, and networking support and services, recently acquired Blue Pyramid Technologies. Established in 2006, Blue Pyramid brings to ABS three core competencies within IT support: network architecture consulting, IT infrastructure design, and network support services; computing systems configuration, computer support services, and system deployment; and LAN and WAN connectivity issues. Blue Pyramid serves more than 250 accounts and can now deliver ABS's help desk, hosting, online back-up, and additional services to these customers.
"Blue Pyramid's sweet spot is in the complex network environment, and this has been a growth area for ABS," stated ABS CEO Rosemarie Mitchell. "We selected Blue Pyramid because we share a similar culture and value system which includes putting clients first and delivering as promised."
Blue Pyramid General Manager Bryan Murray added: "We are pleased to be part of ABS' growing company with the opportunity to offer a broader range of IT services; and a larger team of certified professionals to our clients." |
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ABS Co-founder and Chief Executive Officer Rosemarie Mitchell has been elected to the Illinois Institute of Technology (IIT) Board of
Trustees. Founded in 1890, IIT is a Ph.D.-granting university with more than 7,300 students in engineering, sciences, architecture, psychology, design, humanities, business and law. Ms. Mitchell stated that she was honored to be selected for this position.
"For many years I have been involved with the Board of Overseers for IIT's Stuart School of Business. During the past year, I accepted the Chair position and am responsible for oversight of the rapid growth and transformation of the business school," said Mitchell.
"A seasoned business woman, Rosemarie Mitchell will make significant contributions to the Illinois Institute of Technology's Board of Trustees. We are happy to have someone with her talent in this capacity," stated IIT's President John L. Anderson.
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Myth #5: Contracting an outside vendor for help desk support will result in backlash from technicians and end-users. A consensus should be reached before an outsourcing decision is made.
Truth: Customer backlash and employee morale are among the top four reasons companies decide not to outsource, according to a recent study by the Help Desk Institute. But, as the saying goes, "When
you try to please everyone, you please no one." It is nearly impossible to build 100% consensus regarding an outsourcing decision across an entire organization. Both engineers and end-users have hidden
concerns and personal agendas, which influence their opinions and perspectives. Also, individuals are often apprehensive about change and its ramifications, and how a vendor is introduced and promoted by senior management can influence acceptance. This is true throughout the life of any contract.
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Visit ABS' newly designed Website! We have exciting new features, including our previous eNewsletters archived on the site as well as a search function to help you find the info you seek. Check it out at: www.abs-inc.com!
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ABS Associates, Inc. serves clients across the nation with comprehensive outsourced help desk, desktop, managed hosting, and network support and solutions. For more than 25 years, ABS certified support professionals have expertly delivered IT solutions, helping hundreds of companies control capital expenses and support costs, improve company focus, and increase end-user productivity. ABShelp™, the company's Web-enabled knowledge center, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives. |
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