Technical Support Services

From product acquisition to disposal, ABS’ certified technicians can support the entire life-cycle of your IT assets providing customized desktop services based on the nuances of your environment and the technical capabilities of your end-users.

To help your staff use, manage, and interact with technology, ABS offers the following services:

Desktop Support
As the name implies, the ABS desktop team provides a personal touch by arriving at your desk to troubleshoot problems with software applications, operating systems, printers, and network connectivity. Additionally, ABS offers Remote Level 2 Desktop Support to anyone, anywhere, at any time. By using the latest Internet technologies, our highly skilled desktop team can triage and resolve problems as well as handle configurations, patches, printer setups, and network connectivity issues: all accomplished remotely!

Platform Management
Keeping pace with frequent security and software updates, new technologies, and the latest devices can be a full-time job. Securing and backing up your data is just as important but unfortunately a very time-consuming process. ABS can manage all your desktop assets, freeing you up to focus on strategic goals and business objectives. Our support program includes the following services:

Security/anti-virus management
OS and software patch management
Desktop and laptop backups
Wireless device support (e.g. Blackberry and wireless routers)

Technical Support Services
It's ABS' Technical Support Group to the rescue when your printers, servers, desktops, or laptops require break/fix services. Certifications from major vendors including Dell, HP, IBM, and Apple demonstrate the broad skill set we offer. Our special "Depot Express" service provides overnight replacements for companies requiring equipment support for remote locations.

Installs-Moves-Adds-Changes
Moving to a new office? Rolling-out a new operating system? ABS can help you set up new machines and transition computers to different users by documenting all appropriate information, physically installing the hardware and software, and training the end-user on their new system.

Asset Tracking
ABS will keep you organized by gathering detailed data about your IT assets, including serial numbers, application versions, how the machines are working, and their overall effectiveness. Through audits and subsequent recommendations, ABS will ensure license compliancy, improve systems performance, and obtain maximum value from your IT investment.

Projects
ABS' Desktop team is happy to complete special projects throughout the life-cycle of your equipment. Whether you need assistance with migrations and roll-outs (e.g. Windows Vista) or you want to create a standard image for use in the future, our experienced technicians provide top-of-the-line desktop services.

Executive Support Program
At ABS we treat everyone we serve as a VIP. We also recognize, however, that business executives often have special needs to accommodate their fast-paced, demanding schedules.

That’s why we offer an extended level of support. It’s a proactive program with a dedicated ABS team that serves only executives. The 7x24 personal attention and rapid response is not only appreciated by executives but also reflects positively on the IT organization itself!

From the right procedures to proactive initiatives, you can trust ABS to offer:

Experienced, certified technicians
Access to cutting-edge technology
Creative solutions tailored to your needs
Recommendations that lead to call avoidance
Vigilant project management throughout the life-cycle of all equipment
IT support that fosters business growth