Rolling Meadows, IL – ABS Associates, a comprehensive outsourcer of help desk, desktop, managed hosting, and network support and solutions, today announced the release of a new white paper called The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? For more than 25 years ABS (www.abs-inc.com) has provided thought leadership regarding IT support and services to hundreds of companies nationwide. While previous white papers from ABS have discussed issues such as the hidden costs of IT support, the company’s newest paper analyzes the issues underlying the decision to use an onshore or offshore outsourcer for an employee help desk.

The Match Game explores the need for companies to align their outsourcing strategy with top business drives, examine both customer and employee expectations with regard to the service they receive from the help desk, and analyzes the pros and cons of onshore versus offshore outsourcing prior to making a decision. Specifically, ABS probes the costs, intangible factors, and risks associated with overseas offshoring. Finally, ABS investigates five different scenarios where an onshore or offshore solution is the ideal match for the service desk strategy.

Whether you are just starting to think about onshore versus offshore outsourcing or you are revisiting an earlier decision, ABS’ new white paper will help ensure you select the option that truly matches your company’s top business drivers. Download the paper at http://www.abs-inc.com/whitepapers.html.

For more information about ABS and its white paper series, visit booth #638 at the HDI Annual Conference & Expo on March 9-12, 2008. ABS executives Stefan Schurman and Tom Mitchell will be on-site to answer your questions and provide additional information about ABS’s service offerings.