Rolling Meadows, IL – Integral Systems, a leading provider of versatile employee and talent management solutions, recently selected ABS Associates to deliver application and infrastructure support to its clients. ABS will support Integral’s “Software as a Service” for its human resources, benefits and payroll customers, under the new partnership ABS will provide a dedicated service team to support Integral’s clients and product lines.

“ Our corporate mission is to make our clients more productive and efficient in the areas of human capital administration and management through our leading software and support services,” said Integral Chief Executive Officer Ed Evans. “We’re strengthening that mission by partnering with ABS to offer our clients robust, 24/7 help desk support for our applications.”

ABShelp™ , ABS’s state-of-the-art, Web-enabled Knowledge Center, is a core component of the new contract , allowing Integral’s customers to contact a highly trained support team through multiple channels, including a toll-free telephone line, e-mail, and Web chat. Each client will also have access to the customer support web portal containing status alerts and notifications, frequently asked questions, and other items of interest. Additionally, through the web portal clients can access their previously submitted help desk tickets to view real-time status updates and progress.

“For years our clients have relied on ABS’s certified support professionals and ABShelp™ to resolve the IT challenges faced by their employees,” said ABS Chief Executive Officer Rosemarie Mitchell. “Our new partnership with Integral Systems is a natural segue into the outsourced customer support market, and we are excited about the opportunity to add-value to Integral’s already superior software offerings.”

About Integral Systems
Integral is an industry-leading provider of premier HR management solutions that address complex business requirements. Its functionally robust HR, Talent Management and payroll software applications provide a comprehensive set of tools required to support the full cycle of enterprise workforce management. For over 35 years, Integral has continuously evaluated new technology to effectively address customer requirements. For more information, visit http://www.integralsys.com.

About ABS Associates
ABS Associates, Inc. serves clients across the nation with comprehensive outsourced help desk, desktop, managed hosting, and network support and solutions. For more than 25 years, ABS certified support professionals have expertly delivered IT solutions, helping hundreds of companies control capital expenses and support costs, improve company focus, and increase end-user productivity. ABShelp™, the company's Web-enabled knowledge center, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives . For more information, please visit http://www.abs-inc.com .