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Rolling Meadows, IL — ABS Associates, Inc., and Serena Software, Inc., are pleased to announce that under their expanded partnership, formed earlier this year, all TeamTrack hosted clients, including EDS, Comcast, HP and Delta Environmental, have been successfully migrated to ABS' secured host site under a smooth, timely and transparent process. The combination of Serena solutions with ABS's hosting capabilities maximizes the strengths of both companies. ABS has extensive experience in implementing Serena solutions and has embedded TeamTrack in its own ABShelp™ application for helpdesk services since 2000. Under their partnership, ABS offers "on-demand" hosted services and continues to represent and resell Serena software products. Located in a massive concrete and steel building, the ABS host site offers multiple redundant switches along with Department of Defense-level security to provide maximum protection of data. With no IT requirements for hardware, configuration and maintenance, customers of the "on-demand" solution are assured rapid implementation. "Our clients have been very pleased with ABS Associates, its solid infrastructure and expertise of its system engineers. In fact, Comcast was so impressed it requested that ABS host additional software," stated Sam Rapp, Vice President of North American Sales for Serena. ABS Chief Executive Officer Rosemarie Mitchell comments, "While we have worked together with Serena for more than five years, this expanded partnership has been a win-win for all parties." About Serena For more than two decades, Serena Software, Inc. (Nasdaq: SRNA) has enabled companies to automate change to the applications that run their businesses. Through SAFE™ (Serena's Application Framework for Enterprises) Serena helps its clients streamline application development, improve productivity and lower costs, resulting in highly efficient enterprises. Serena has more than 15,000 customer sites worldwide, including 49 of the Fortune 50. Serena is headquartered in San Mateo, California and has offices in more than 20 countries. For more information, please visit http://www.serena.com. About ABS Associates ABS Associates, Inc. is a leading provider of outsourced helpdesk, desktop, managed hosting, and network support and services. For more than twenty years, ABS certified support professionals have expertly delivered IT solutions, helping hundreds of companies control capital expenses and support costs, improve company focus, and increase end-user productivity. ABShelp™, the company's web-enabled knowledge center, allows client firms from around the world to optimize information technology as it relates to their unique businesses. For more information, please visit http://www.abs-inc.com. |
