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Rolling Meadows, IL — ABS Associates, Inc. Founder and Chief Technology Officer Tom Mitchell is on the speaking circuit, recently presenting at the MSPAlliance 2006 Managed Services International Conference held March 27-28 in Orlando, Florida. Coming up May 19, Mitchell also will present at CosmoCommunity 2006, CosmoCom's industry event taking place in Hauppage, NY. "I'm excited to be sharing with other industry professionals the ideas and insights keeping ABS on the cutting edge of IT solutions," said Mitchell. "Both events are great platforms for bringing experts together to share and collaborate on how to best use the help desk technologies available in the marketplace." At MSPAlliance's two-day conference, which focused exclusively on the managed services business model, Mitchell presented, "IT Help Desk, What Works." Focusing on how to improve the efficiency of a managed help desk, Mitchell described to the audience which areas require the most attention when companies have limited help desk resources; how to balance investments in people, processes, and technologies; the benefits of a virtual contact center; how to free up help desk personnel with self-service functions; and an examination of self-service tools and trends. The MSPAlliance is a global organization working to define, promote and educate the managed services industry and the end-user consumer on the adoption and successful use of technology through managed services. Attendees at the March conference included managed services providers, value-added resellers, system integrators, and technology vendors. For more information, visit www.mspalliance.com. This week, Mitchell will present "The Outsourced Help Desk" at CosmoCommunity 2006. During his presentation, Mitchell will spotlight ABShelp™, ABS' Web-based knowledge center, as a case study for how help desk providers use CosmoCall Universe™ to facilitate maximum efficiency and return on investment from their help desk. As an IP contact center suite including multi-channel ACD, e-mail response, IVR, and other call center tools, CosmoCall Universe™ is an integral component of ABShelp™, which allows users to communicate with support professionals through various channels and to track their issue status through resolution. As part of his presentation, Mitchell also will discuss how ABS is finding new ways to improve service level effectiveness with the CosmoCom platform. For more information about the event, visit http://www.cosmocom.com/cosmocommunity2006/. About ABS Associates ABS Associates, Inc. is a leading provider of outsourced helpdesk, desktop, managed hosting, and network support and services. For more than twenty years, ABS certified support professionals have expertly delivered IT solutions, helping hundreds of companies control capital expenses and support costs, improve company focus, and increase end-user productivity. ABShelp™, the company's web-enabled knowledge center, allows client firms from around the world to optimize information technology as it relates to their unique businesses. For more information, please visit http://www.abs-inc.com. |
