|
Rolling Meadows, IL — One of the nation's leading hospitals recently chose to outsource its help desk services to ABS Associates, Inc. The ABS Global Knowledge Center offering, ABShelp™, will serve as a single point of contact for all IT inquiries. The new three-year agreement extends an already successful partnership between the two organizations.
"The hospital is very familiar with ABS, our expertise, and our culture. We have worked together for a five-year period and developed a strong understanding and trust of each other's talents and strengths," said ABS Co-founder and Chief Executive Officer Rosemarie Mitchell. "We are delighted to have the opportunity to expand the services we offer to such an important institution in the city of Chicago."
Under the agreement, ABS provides not only its highly trained knowledge center professionals, but also the entire infrastructure for ABShelp™ services: hardware, software, and network components including telecommunications resources and security measures. Each month, ABS will handle 3,000 to 4,000 help desk contacts through multiple channels, including voice, e-mail, and Web chat. To ensure smooth service delivery and that all metrics are met, ABShelp™ and all related systems are monitored 24/7.
About ABS Associates
ABS Associates, Inc. is a leading provider of outsourced helpdesk, desktop, managed hosting, and network support and services. For more than twenty years, ABS certified support professionals have expertly delivered IT solutions, helping hundreds of companies control capital expenses and support costs, improve company focus, and increase end-user productivity. ABShelp™, the company's web-enabled knowledge center, allows client firms from around the world to optimize information technology as it relates to their unique businesses. For more information, please visit http://www.abs-inc.com.
|
