Rolling Meadows, IL – ABS Associates, Inc. has recently been selected by Northwestern Mutual to deliver Level One phone support to its employees without altering the company's current help desk environment. Though ABShelp, a web-enabled help center, includes its own tracking tool, a customized service was implemented using Northwestern Mutual's in-house system to manage all Microsoft application related assistance requests. These calls are fielded by a staff of knowledge center professionals located off-site at ABS' Rolling Meadows headquarters.

The discovery, design, planning, and implementation of this service were thoroughly mapped out in accordance with Northwestern Mutual's specifications to ensure a seamless transition. In addition, call volume reviews will allow Northwestern Mutual to maintain its high level of service as the company grows.

"At Northwestern Mutual we are integrating ABShelp Services with their internal help desk to handle non-proprietary application support such as MS Office," said Bill Barron, ABS' Account Manager. "The outsourcing of these public applications enables Northwestern Mutual to focus its internal resources on core business issues and provide the most efficient support possible to employees. ABShelp complements Northwestern Mutual's 'packaged' software, thus creating a very productive and cost effective help desk environment."

Northwestern Mutual, the nation's leading provider of individual life insurance according to the American Council of Life Insurers, has always received the highest possible ratings for financial strength from Standard & Poor's, Moody's, Fitch, and A. M. Best. In addition to life insurance, the company, its subsidiaries and affiliates are also providers of annuities, mutual funds, long-term care insurance and disability income insurance. These products and services are distributed through the Northwestern Mutual Financial Network and its 7,500 financial representatives. Among its affiliated companies are the Frank Russell Company, the investment management and advisory firm; Northwestern Mutual Investment Services, LLC (NMIS), the securities brokerage firm; and Northwestern Mutual Trust Company, a special purpose federal savings bank. For Web information you can reach them at http://www.northwesternmutual.com

Founded in 1982, ABS is the leading provider of high level IT solutions to major corporations. The company serves America's most dynamic businesses with on-site and on-line helpdesk, network, and deskside support. The new Web-enabled Help Center expands ABS' capability worldwide and meets the needs of a diverse and dispersed IT environment.

 
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