ABS Wins Major Help Desk Contract

Expands Its Global Presence
August 13 , 2008

Rolling Meadows, IL – ABS Associates was recently selected to provide the single-point-of-contact service desk for a leading network technology distributor and its employees in offices across Europe, North America, Asia and Africa.  Under the new agreement, ABS will render help desk service through ABShelp™, its state-of-the-art, Web-enabled knowledge center. With a user-friendly Web portal and multiple contact channels, including a toll-free telephone line, e-mail, and Web chat, the client’s employees soon will have access to superior high-touch help desk support, 24 hours a day, seven days a week.

“Our new client operates in the high-tech industry themselves. They are already technology savvy and wanted cutting edge systems coupled with well-trained help desk agents. They are focused on seeking improvements in their service desk’s response times and other customer service measures,” said ABS Director of Sales & Marketing, Stefan Schurman. “We are excited about the opportunity to apply our expertise to help them achieve efficiencies globally and move toward a true service desk model.”

About ABS Associates
ABS Associates, Inc. serves clients across the nation with comprehensive outsourced help desk, desktop, managed hosting, and network support and solutions. For more than 25 years, ABS certified support professionals have expertly delivered IT solutions, helping hundreds of companies control capital expenses and support costs, improve company focus, and increase end-user productivity. ABShelp™, the company's Web-enabled knowledge center, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives.

 
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