Call Center Company Selects ABS for New Helpdesk Contract

October 19, 2010

Rolling Meadows, IL – A leading, U.S.-based call center and communications company has chosen ABS as its single point of contact for all IT support issues. The three-year agreement, executed in mid September, places ABS at the forefront of the ticket generation process which is designed to streamline workflows and notify the client's on-site technicians that troubleshooting at the desktop level is required. This new ABS client has locations in Costa Rica, India, Philippines, and Puerto Rico as well as the U.S. and is also considering ABS for proactive monitoring of its IT infrastructure which integrates seamlessly with the ABShelp™ service for a comprehensive, 24x7 network monitoring solution.

"It is critical that our client's agents have fast, efficient IT support and working with their internal staff will ensure that all platforms run optimally on a 24x7x365 basis," states Jim Karr, ABS Account Manager. "I'm confident that our shared philosophy of nurturing the client relationship and providing a consistent, top quality customer experience will keep us on track for a successful partnership in the years ahead."

About ABS Associates
Founded in 1982, ABS Associates is a global IT solutions provider of helpdesk, desktop, managed hosting and network support and services. The mission of ABS is to make technology work for our clients, whether that means implementing an onsite or virtual helpdesk, hosting complex applications, or resolving problems with servers. ABShelp™, the company’s web-enabled global knowledge center, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives. ABS delivers a 95%+ satisfaction rate and serves clients throughout North America and in 14 countries around the world.

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