ABS Inks Deal with Another Major Healthcare Industry Player

July 30, 2010

Rolling Meadows, IL – ABS Associates, Inc. is pleased to announce the recent signing of a global pharmaceutical company, adding to its roster of international help desk outsourcing clients in 16 countries while also expanding its push into the healthcare IT services market. Under the new agreement, ABS will be providing after hours help desk support to the Netherlands based company, augmenting its own internal support team by troubleshooting and resolving help desk calls outside of standard business hours. ABS will also support the company’s Blackberry and other mobile devices, maintaining its inventory for express shipment in emergency situations.

Not only does the new business relationship expand ABS’s global help desk support capabilities, but it also helps to diversify its experience within the healthcare industry, which has represented a significant growth area for ABS. Other such prominent healthcare clients who have outsourced their help desk to ABS include the Blue Cross Blue Shield Association, Children’s Memorial Hospital, Saint Anthony Hospital and Omron Healthcare.

“ABS is thrilled to partner with a company that is dedicated to providing top notch service combined with a sophisticated call center experience to its 1,200 end users,” said ABS’s President and Chief Financial Officer, Bob Koch. “With our ABShelp™ support team in place, they can expect to achieve greater levels of productivity without incurring the additional costs that would otherwise be allocated to an increased internal staffing model.”

About ABS Associates
Founded in 1982, ABS Associates is a global IT solutions provider of helpdesk, desktop, managed hosting and network support and services. The mission of ABS is to make technology work for our clients, whether that means implementing an onsite or virtual helpdesk, hosting complex applications, or resolving problems with servers. ABShelp™, the company’s web-enabled global knowledge center, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives. ABS delivers a 95%+ satisfaction rate and serves clients throughout North American and in 14 countries around the world.

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