ABS Broadens Healthcare Industry Client Roster with Cancer Care Associates
March 16, 2012
Schaumburg, IL – Cancer Care Associates (CCA), a physician-owned oncology network based in Oklahoma, has recently executed a three-year agreement with ABS Associates, Inc. for Level 1 and Remote Level 2 outsourced help desk support services. CCA joins a myriad of healthcare organizations such as Blue Cross Blue Shield Association, Innovative Dialysis Systems, and Omron Healthcare who entrust their IT support to ABS.
Agents working from the ABS Global Knowledge Center will serve as the single point of contact for all initial IT support calls. In the process ABS will help to reduce the burden on CCA's on-site support staff by providing them with access to enterprise-class incident management tools and on-demand metrics, and also by resolving more incidents at the Level 1 stage. Calls requiring additional troubleshooting beyond Level 1 are then triaged and routed to the appropriate ABS Remote Level 2 technician trained to handle more complex issues.
Included in the package is ABS's web-based incident management system and metrics dashboard, ABShelp™, which combines the latest technology, systems and best practice methodology with ABS's trained, certified, and experienced professionals. "We're looking forward to making a positive impact on CCA's support staff as well as its end-users with our comprehensive help desk outsourcing solution," says Account Executive Robert MacIvor. "Dramatically reducing their operating costs and creating a more efficient end user workplace are the best ways we know to make this new partnership a successful one."
About ABS Associates
Founded in 1982, ABS Associates is a global IT solutions provider of helpdesk, desktop, managed hosting and network support and services. The mission of ABS is to make technology work for our clients, whether that means implementing an onsite or virtual helpdesk, hosting complex applications, or resolving problems with servers. ABShelp™, the company’s web-enabled global knowledge center, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives. ABS delivers a 95%+ satisfaction rate and serves clients throughout North America and in 14 countries around the world.
About Cancer Care Associates
Cancer Care Associates (CCA), a physician-owned oncology network that currently operates 7 clinics including three cancer centers throughout Oklahoma. Its mission is to be the premier provider of oncologic services in the Oklahoma area and to be known for outstanding value, compassionate patient and family care, superior access to and application of new concepts, techniques, and therapies.