Service Desk Outsourcing
"Don't just outsource your service desk. Transform IT!"
Are you tired of being in constant fire-fighting mode and dealing with all of the daily distractions from running your help desk? Imagine if you could...
Empower your end users to help themselves
Proactively identify and address recurring problems
Assess the full impact of a change to your environment
Communicate more effectively with business stakeholders
Provide 24/7 support in a cost effective way
Run your operations more efficiently
Ultimately transform the way you deliver IT
Let ABS help you make these goals a reality by transforming your current operations into a world-class service desk based on industry leading best practices including ITIL v3. Providing quality service desk solutions is the heart of ABS' business.
ABS Service Desk Transformation™
If you feel that adopting industry best practices such as ITIL to improve your overall IT operations can be a daunting task, you are not alone. Many organizations struggle with such major initiatives by either not knowing where to start, trying to take on too much at once, or lacking the necessary resources and supporting technology.
The ABS Service Desk Transformation™ solution helps organizations overcome these hurdles by combining our best of breed Global Service Desk with ongoing training, consulting, and a strategic roadmap to assist companies in transforming their existing operation into a world class, best practice-oriented service desk. The holistic approach goes beyond a traditional outsourcing service by leveraging ABS's 30+ years of industry experience and by incorporating ITIL best practices to ensure that IT support services achieve optimum benefits for the enterprise at large.
What makes our solution unique? We look beyond just incident management and focus on the bigger picture and what's most important to you. An ABS ITSM expert will work directly with your team to develop a Service Desk Transformation Roadmap that is intended to serve as the long-term strategy to guide your organization on its journey to a service-oriented, best practice-based IT organization.
The roadmap will outline the following:
Delivery phases and timeline
Process focal areas and priorities
Key stakeholders involved in each process area
Ongoing training needs
Annual objectives and milestones
The end product will be a comprehensive roadmap specifically tailored to your company's unique needs based on our initial maturity assessment and our understanding of your primary objectives to becoming an outstanding service delivery organization. What's more, you're not left on your own to figure out how to actually implement the proposed changes. We are with you every step of the way and can even provide targeted ITSM consulting and training services as needed.
ABS Global Service Desk
Our ABS Global Service Desk solution combines state-of-the-art technology with best practices and highly skilled, North American based support personnel averaging five years of IT experience. Together, these components create a scalable support model that delivers results quickly and efficiently, whether your company produces 500 calls per month or more than 50,000. How do we do it? With the right blend of the following three key components:
24/7 Global Service Desk solution
Award winning team of U.S.-based professionals
Single point of contact service desk for all your IT issues and requests
Complete service that includes more than just incident management, also includes problem and knowledge management
Cloud-based IT Service Management platform that is fully ITIL v3 compliant with incident, request, problem, change, configuration, and knowledge management capabilities.
Remote Level 1, Level 2, and Level 3 support options
Support for both standard desktop and proprietary software applications
Custom branded to seamlessly integrate with your environment
Continuous Service Improvement with ongoing advice from an ABS process consultant