Desktop Management

Desktop Support

Keeping your Machines Up-to-Date & Protected
From product acquisition to disposal, ABS' certified desktop technicians can support the entire life-cycle of your IT assets, providing customized desktop services based on the nuances of your environment and the technical capabilities of your end users. Over the years ABS has acquired the practical experience of designing, implementing and managing help desk as well as onsite and remote desktop support operations for over 50,000 users in North America. We leverage these desktop support services, knowledge and expertise to drive improvements and efficiencies for our clients. Our solutions include the following:

Installs/Moves/Adds Changes (IMAC)
Asset Tracking
Operating System Upgrades, Migrations & Support
Anti-Virus/Security Management
Backup Management
Image Management
Hardware/Software Rollouts
Special Projects

 

Desktop Managed Services for Installs / Adds / Moves / Changes (IMAC)
Moving to a new office? Rolling-out a new operating system? ABS can provide computer desktop support to help you deploy new equipment, cascade older machines, install software and hardware, and transfer data. We document each process to ensure consistency and accuracy. We even train the end-user on any and all changes made.

IT Asset Tracking
ABS will keep you organized by gathering detailed data about your IT assets including: hardware configurations, serial numbers, applications and versions, patch levels, quantities, locations, and more. Through audits and subsequent recommendations, ABS will ensure license compliancy, improve systems performance, and obtain maximum value from your IT investment. Our experienced technicians are also trained in the latest asset management software packages, including Altiris.

Operating System Upgrades, Migrations & Support
Whether you are rolling out the latest operating system patches or undertaking an enterprise Windows 10 upgrade, ABS is there to support you -- from initial design and planning, through testing and deployment, to on-going support. Our technicians are trained and certified on the latest Windows operating systems, including Windows 7, 8/8.1, and 10 and will follow proven processes to ensure a smooth transition to your new platform.

Anti-Virus/Security Management
Critical to a reliable, stable IT environment, Anti-Virus/Security Management ensures up-to-date virus definitions and adherence to your corporate security policies.

Backup Management
Secure your user's data with ABS backup process for your laptops and desktops. Our processes and facilities ensure your employees' critical data is routinely and securely backed up and can be quickly recovered in the event of data loss.

Image Management
Desktop standardization can help to drastically reduce complex support issues related to non-standard and un-tested environments. ABS can create and manage standard desktop/laptop images, keeping end-user PCs up to date with the latest approved software packages and operating systems.

Hardware/Software Rollouts
ABS can assist in defining your overall strategy for upgrading and replacing hardware and software on a consistent basis, as well as provide scheduling, announcements, and training for deployments, archiving and transferring of data, managing end-user sign-off, and creating a support structure that works in parallel with the dedicated support team.

Special Projects
Projects often create both anticipated and unforeseen spikes in resource requirements. ABS' desktop team is your trusted partner for special projects throughout the life-cycle of your equipment. Whether you need assistance with migrations and roll-outs (e.g. Windows 8.1, Microsoft Office 2013) or you want to create a standard image for use in the future, our experienced technicians provide top-of-the-line services when you need that extra help.