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ABS Associates, Inc. is a leading provider of outsourced helpdesk, desktop, managed hosting, and network support and services. Founded in 1982, ABS is a certified Women's Business Enterprise that has helped hundreds of companies control support costs, improve company focus, and increase end-user productivity. Our number one priority is to make technology work for you, whether that means implementing and managing an on-site helpdesk, providing IMAC services, or resolving problems at the server and infrastructure level. ABS' experienced, certified support professionals and engineers, documented methodologies, and advanced technologies allow us to deliver IT managed services with the highest level of quality. Copyright © 1998-2007 ABS Associates, Inc. ABS Associates, Inc. - Helpdesk, Desktop Services, Managed Hosting, Networking. Chicago, Illinois ABS Associates, Inc. is a leading provider of outsourced helpdesk, desktop, managed hosting, and network support and services. Chicago, Illinois ABS is a certified Women's Business Enterprise ABS is a certified Women's Business Enterprise that has helped hundreds of companies control support costs, improve company focus, and increase end-user productivity. ABS - Helpdesk, Desktop Services, Managed Hosting, Networking. Chicago, Illinois Helpdesk Managed Services, Desktop Life-cycle Services, Managed Hosting Services, Consulting, Networking Services. Chicago, Illinois ABS Associates, Inc. - Helpdesk, Desktop Services, Managed Hosting, Networking. Chicago, Illinois Helpdesk Managed Services, Desktop Life-cycle Services, Managed Hosting Services, Consulting, Networking Services. Chicago, Illinois Helpdesk Software and Services Helpdesk Software and Help Desk Services. Chicago, Illinois Helpdesk, Desktop Services, Managed Hosting, Networking We pride ourselves on offering creative IT solutions designed for your business and expertly delivered with precision and quality results. Microsoft Exchange Recovery Microsoft single mailbox corruption, a damaged database, or a major hardware failure solutions. Microsoft Windows 2000 2003 Active Directory Domain recovery, Microsoft Exchange 2003 recovery, enterprise backup and recovery Microsoft Exchange Recovery Analysis and Remediations Program. Helpdesk Features Consultants to analyze the performance of helpdesk. Advanced Helpdesk Features Experts will ensure your firm is correctly allocating resources, following industry leading practices, and leveraging your technology investment. Consulting and Services. Chicago, Illinois IT HelpDesk Consulting and Services. Chicago, Illinois ABS Associates, Inc. Chicago, Illinois ABS Associates, Inc. - Consulting and Services. Chicago, Illinois Helpdesk Managed Services, Desktop Life-cycle Services, Managed Hosting Services, Consulting, Networking Services. Chicago, Illinois Helpdesk Managed Services, Desktop Computer Life-cycle Services, Managed Hosting Services, Consulting, Networking Services. Chicago, Illinois Helpdesk Services, Desktop Services, Networking Services. Chicago, Illinois Helpdesk Managed Services, Desktop Life-cycle Services, Managed Hosting Services, Consulting, Networking Services. Chicago, Illinois ABS has helped make technology work for its clients Customer Helpdesk Services, Desktop Services, Networking Services Success Stories Customer Helpdesk Services, Desktop Services, Networking Services Success Stories Customer Helpdesk Services, Desktop Services, Networking Services Success Stories ABShelp.com - Helpdesk Software and Help Desk Services ABShelp.com - Helpdesk Software and Help Desk Services. Chicago, Illinois Help desk Software and HelpDesk Services Help desk Software and HelpDesk Services. Chicago, Illinois News & Events - Consulting and Services. Chicago, Illinois News and Events for ABS Consulting and Services. Chicago, Illinois News and Events for ABS Consulting and Services. Chicago, Illinois News & Events - Consulting and Services. Chicago, Illinois White Papers - Helpdesk Services, Desktop Services, Networking Services. Chicago, Illinois White Papers for Helpdesk Services, Desktop Services, Networking Services. Chicago, Illinois Download White Papers for Helpdesk Services, Desktop Services, Networking Services. Chicago, Illinois Download White Papers for Helpdesk Services, Desktop Services, Networking Services. Chicago, Illinois Career Opportunities - Helpdesk Services, Computer Services, Networking Consultants. Chicago, Illinois Career Opportunities - Helpdesk Services, Computer Services, Networking Consultants. Chicago, Illinois Helpdesk Jobs, Computer Service Jobs, Networking Consultants. Chicago, Illinois Helpdesk Jobs, Computer Service Jobs, Networking Consultants. Chicago, Illinois Contact Us - ABS Associates, Inc. Chicago, Illinois Contact ABS Associates, Inc. Chicago, Illinois Contact ABS Chicago, Illinois Contact ABS Associates, Inc. Contact ABS Associates, Inc. Chicago, Illinois Contact ABS Associates, Inc. Chicago, Illinois Directions - ABS Associates, Inc. Chicago, Illinois Directions to ABS Associates, Inc. Chicago, Illinois Copyright - ABS Associates, Inc. Chicago, Illinois Copyright - ABS Associates, Inc. Chicago, Illinois Helpdesk Jobs, Computer Service Jobs, Networking Consultants Helpdesk Jobs, Computer Service Jobs, Networking Consultants Helpdesk Work, Computer Service Employment, Networking Work. Chicago, Illinois Helpdesk Managed Services, Desktop Life-cycle Services, Managed Hosting Services, Consulting, Networking Services. Chicago, Illinois Whitepapers and Information - Help Desk Software Whitepapers and Information for Help Desk Software. Chicago, Illinois Whitepapers and Information - Technical Support Whitepapers and Information For Technical Support. Chicago, Illinois Whitepapers Login Whitepapers Login forgot password forgot password News - Outsourcing Technical Support News and Information On Outsourcing. Chicago, Illinois News - Outsourcing Chicago, Illinois Helpdesk Managed Services, Desktop Life-cycle Services, Managed Hosting Services, Consulting, Networking Services. Chicago, Illinois Outsourced IT Solutions. Chicago, Illinois Outsourced IT Solutions. Chicago, Illinois Level 2 Support Services Level 2 support services to its employees Centralized Call Center Centralized Call Center. Chicago, Illinois Upgrading Helpdesk ABS began the first phase by upgrading to Windows 2000 Cluster and adding further redundant firewalls, routers, disk and tape storage as well as bonded, private T1's from Rolling Meadows. Internet access is burstable up to 100mbs. Help Desk Institute (HDI) Members Help Desk Institute (HDI), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced the new members of its Support Center Certification (SCC) Standards Committee. Remote Access Platform "As an IT solution provider, we strive to increase efficiency and reduce risk among our remote help desk and network clients," said Jay Schiele, ABS Associates' president and Chief Operating Officer. Chicago Software Association (CSA) Robert Koch, Vice President and Chief Financial Officer for ABS, was selected to present at The Chicago Software Association's (CSA) Seventh Annual Partnering Conference, themed "Discover the Power of Partnership." ABS Board of Advisors. Chicago, Illinois ABS is pleased to announce that Thomas Rooney and Jim Mack have become members of the ABS Board of Advisors. Chicago, Illinois Children's Memorial Hospital helpdesk Children's Memorial Hospital has selected ABS to conduct an independent helpdesk assessment study. ABS will compare current performance against industry standards and examine existing help desk strategy and direction, tools and technology, as well as staffing and skill sets. Our assessment team will identify processes within the helpdesk and desktop environments including call flows, staffing models, service level attainment, and call management and reporting. Level One Phone Support ABS Associates, Inc. has recently been selected by Northwestern Mutual to deliver Level One phone support to its employees without altering the company’s current help desk environment. Though ABShelp, a web-enabled help center, includes its own tracking tool, a customized service was implemented using Northwestern Mutual’s in-house system to manage all Microsoft application related assistance requests. deskside support, installs, end-of-term, packet creation, printer support, helpdesk and hardware support The new expansion integrates all aspects of ABS operations such as deskside support, installs, end-of-term, packet creation, printer support, helpdesk and hardware support. helpdesk, desktop and network solutions ABS Associates, Inc., a provider of helpdesk, desktop and network solutions, announced today that Mr. Jay Schiele has been elected the Company's President and Chief Operating Officer. Chicago, Illinois Consulting and Networking Services. Chicago, Illinois In order to support its robust and diverse IT infrastructure, Pace Suburban Bus Service has selected ABS Consulting and Networking Services as a backup and reference point of escalation on highly technical networking issues. remote 24 7 technical support The Milwaukee-based padlock and security company opted for the internally developed ABS solution, which provides remote 24 7 technical support, because of its flexible integration with their current call tracking tool as well as its built in upscaling of service levels. select support in any format Users log on to ABShelp and select support in any format they choose: email, chat, telephone, co-browsing, voice over IP, and video. Web-enabled Help Center ABS will implement Phase I of the Help Center in the first quarter of this year and Phase II shortly thereafter. Currently the Company supports wired and wireless PCs, PDAs, net devices and their applications with on-line and on-site technical support. With the addition of a Web-enabled Help Center, ABS integrates the latest technology including Voice over IP, Text Chat, and Co-browsing and extends its reach globally to anyone on the internet. 24-7 Web Enabled Call Center (WECC) 24-7 Web Enabled Call Center (WECC). By far the most ambitious and all-encompassing helpdesk support service to date, WECC employs a combination of email, chat, voice, and on-site solutions that match client side preferences -coming into play as issues escalate. Level 1, 2, and 3 support for call center Level 1, 2, and 3 support for call center, deskside, software, hardware, installation, and configuration services. topology mapping, performance monitoring, baseline analyses, and site server audits Included in the initial package are topology mapping, performance monitoring, baseline analyses, and site server audits; essentially flagship IT industry features. remote control access to software package information In addition to building a primary SMS server, ABS technicians added a second "child site server" which was routed through an ATM line, giving access to software package information, remote control, and all other data gathered by its "parent." AMEX Support American Express was looking for an IT services company that was willing to tackle a unique set of requirements helpdesk solution As a sophisticated helpdesk solution, ABShelp allows users to communicate with support professionals through various channels — web chat, voice, email, or fax — and to track their issue status through resolution. ABShelp is a VoIP helpdesk ABShelp is a VoIP, server-based solution, allowing the helpdesk to deliver the right information to the right person at the right time. Because the telephony system is tightly integrated with the web-based call tracking system, users can access support anytime, anywhere. technology case studies. Chicago, Illinois Review the following case studies to discover how ABS has helped make technology work for its clients. Consulting & Networking Services Case Study Case studies to discover how ABS has helped make technology work for its clients; Outsourcing Services, Consulting & Networking Services, Helpdesk and Desktop Services. helpdesk and desktop operations ABS agents, engineers, and technicians provide one-call service from helpdesk to on-site problem resolution. IT and Help Desk Success ABS was selected to provide help desk, desktop and networking managed services. transfer helpdesk functions Master Lock needed to transfer its helpdesk functions to a new service provider in a relatively short period of time. Master Lock required that the transition be transparent to end-users and that support services be delivered on a 24 x 7 basis to the entire organization in Canada, Mexico and the U.S. call tracking tools Helpdesk Managed Services, Desktop Life-cycle Services, Managed Hosting Services, Consulting, Networking Services. Chicago, Illinois Process Improvements Chicago, Illinois In addition, reports on metrics and trends serve as a basis for process improvements. Relieved of the day-to-day operations of its helpdesk, Master Lock can focus on implementing its mission critical applications. consulting and networking services Pace selected ABS to provide consulting and networking services geared toward facilitating the transition. Working with Pace administrators and support personnel, ABS consultants designed an optimized Active Directory site structure, group policy model, and server optimization plan. improved reliability and performance ABS continues to work as a partner with Pace to help plan upcoming changes and resolve any information technology-related issues which may arise during the transition. ABS consultants remain on call 24 hours a day to respond to any difficulty and ensure continuing trouble-free operation of the Pace network systems throughout the Chicago metropolitan area. serve applications to remote offices ABS consultants designed an optimized Active Directory site structure, group policy model, and server optimization plan. Along with Windows 2000, Citrix Metaframe is now utilized to serve applications to remote offices with maximum performance and minimal overhead costs. outsource non-core business operations IT helpdesk, desktop, and network functions ABS was selected to provide help desk, desktop and networking managed services. Chicago, Illinois managed service solution At the heart of the managed service solution is ABShelp, a web-based knowledge center that serves as the single point of contact for all IT users. tier 1 and 2 support ABS agents furnish tier one and two support to Omron personnel located across the U.S., Mexico and Canada. In addition, ABS on-site technicians provide quick response to desktop support incidents. Information Technology Infrastructure Motorola implemented a significant change in the way the company was to design, operate and support its Information Technology Infrastructure. The objective was to create a new organization that was positioned to quickly deliver results; to bring together systems, services and capabilities; and to focus on driving efficiencies and streamlining services. helpdesk and desktop operations One initiative involved consolidating several of Motorola's helpdesk and desktop operations and identifying a single supplier to support users under one umbrella. assimilated existing staff and resources ABS was selected as a partner in the consolidation effort and assimilated existing staff and resources where appropriate. Both organizations worked closely together to achieve a smooth transition that would be transparent to users. Desktop Life-cycle Services From product acquisition to disposal, ABS' certified technicians can support the entire life-cycle of your IT assets, providing customized desktop services based on the nuances of your environment and the technical capabilities of your end-users. Deskside Support ABS deskside team provides a personal touch by arriving at the employee's desk to troubleshoot problems with software applications, operating systems, printers, and network connectivity. Chicago, Illinois Technical Support Services ABS Technical Support Group to the rescue when your printers, servers, desktops, or laptops require break/fix services. Certifications from major vendors including Dell, HP, IBM, and Apple demonstrate the broad skill set we offer. Chicago, Illinois Consulting & Networking Services ABS makes technology work for you by designing, implementing, and supporting your network. Chicago, Illinois Consulting Services Certifications in a large number of products and network environments, ABS engineers confidently discern and resolve problems at the server and infrastructure level. Our consulting services range from network assessments, design and implementation to upgrades and migrations to security reviews and disaster recovery. Chicago, Illinois Server and Infrastructure Support Dedicated or dispatched support, ABS provides ongoing network services and maintenance. We support both Microsoft and Novell networking environments. Chicago, Illinois Microsoft Certified Partner. Chicago, Illinois A Microsoft Certified Partner, ABS has experience with the latest products, including Windows 2003, Active Directory Services, Exchange, SQL, SMS, and WTS. Additionally, we offer anti-virus, SPAM, and back-up solutions. Chicago, Illinois Managed Hosting Services Hosting facilities replete with multiple connections, servers, routers, racks, back-up generators, and extensive physical security measures to provide maximum data protection. Chicago, Illinois Utility pricing Utility pricing that reduces the risks, uncertainties, and high dollar costs required to implement and support applications in-house. Chicago, Illinois structured support system A structured support system that ensures all problems are resolved quickly and efficiently by certified engineers, database administrators, and service account managers. Chicago, Illinois ABS Associates, Inc. Chicago, Illinois About ABS Associates, Inc. Chicago, Illinois helpdesk, desktop, networking and outsourcing services ABS is recognized by many Fortune 500 companies as the partner of choice. We have built an excellent reputation as a provider of helpdesk, desktop, networking and outsourcing services that deliver real value and bottom-line results to our clients. cost effective solutions Everyone at ABS works diligently to ensure that our solutions are cost effective and that we continually introduce new ideas, technologies and quality processes that help enterprises become more efficient. ABS has a long history of delivering on promises, of recruiting and developing the right people, and of focusing on customers, their issues, expectations, and goals. Chicago, Illinois IT services and outsourcing Jay Schiele is a seasoned executive with twenty years of national and international experience in sales, business development, IT services and outsourcing. Chicago, Illinois financial reporting and planning Robert Koch has over fifteen years of experience in financial reporting and planning in the international banking and services industries. At ABS, Koch is responsible for financial management, forecasting and reporting, as well as positioning ABS for sustained growth. Chicago, Illinois experience in Information Technology Thomas Mitchell has over 30 years of experience in Information Technology covering a broad range of disciplines from applications development to sales and marketing management. In his current role as ABS CTO, Mitchell is responsible for introducing new technologies that will enhance the firm's service efficiency and capacity. Chicago, Illinois ABS Clients ABS has provided helpdesk, desktop management, consulting and networking, and technical support services to over 300 companies which include many major corporations. Chicago, Illinois ABS Associates Clients ABS Associates, Inc. from Chicago, Illinois has provided helpdesk, desktop management, consulting and networking, and technical support services to over 300 companies which include many major corporations. ABS Clients Include American Express, Anderson Pest Control, Baxter Credit Union, Blue Cross Blue Shield Association, Bradford Exchange, Calyon Financial Inc., Career Education Corporation, and Chicago Historical Society innovations in technology Partners: Check Point, Cisco, Citrix, Cosmocom, Dell, Fiberlink, Help-Desk Institute, Hewlett Packard & Compaq, IBM, Microsoft, Novell, and Serena. provide high quality IT services and support Business Partners & Certifications provide high quality IT support Partners: Check Point, Cisco, Citrix, Cosmocom, Dell, Fiberlink, Help-Desk Institute, Hewlett Packard & Compaq, IBM, Microsoft, Novell, and Serena. information technology driven products To be a recognized service leader providing information technology-driven products and services to major organizations. focus on our customers We will focus on our customers and the well-being of their systems, users and enterprise. infrastructure, training, and tools Over the past several years, our company has invested heavily in infrastructure, training, and tools that contribute to our mission. We have expanded operations in key cities, realized record growth and healthy profits, and enjoyed countless challenges. resources, methodologies and expertise We invite visitors to browse our site further for more information on the resources, methodologies and expertise we share with our clients. state-of-the-art helpdesk support Whether your challenges are in the helpdesk, desktop, or network arenas, ABS Associates welcomes the opportunity to address your needs and design the systems environment that is right for you. Helpdesk Managed Services Whether we use our people or yours, we will execute documented procedures to optimize your helpdesk operations, exceed service levels, and maximize end-user satisfaction. Assessing Your Helpdesk Many clients engage ABS to analyze the performance of their helpdesk. Our experts will ensure your firm is correctly allocating resources, following industry leading practices, and leveraging your technology investment. Outsourcing Agreement support for AMEX standard hardware and software International Sales, Business Development, and IT Services and Outsourcing international experience in sales, business development, and IT services and outsourcing