Managing a Complex Network

Pace, the suburban bus service in the Chicago metropolitan area, provides regular bus routes and specialized services (dial-a-ride, subscription bus and vanpool) throughout a six county region in Northeastern Illinois. Pace was one of three service boards created to provide transportation in mid-1984 as the result of reform legislation. Pace manages the direct operation of nine former suburban bus systems and also maintains a satellite headquarters location.

The Issue
Pace required network consulting and assistance for new technology to enhance its ability to route and track public transportation buses in real-time. The company began its move to a Windows 2000-based Active Directory infrastructure in 2001. The project also involved transitioning to a centrally managed data storage and application environment. Pace sought a long-term contract with a qualified vendor who would also supply additional on-site and telephone network support for all facilities.

The Solution
Pace selected ABS to provide consulting and networking services geared toward facilitating the transition. Working with Pace administrators and support personnel, ABS consultants designed an optimized Active Directory site structure, group policy model, and server optimization plan. Along with Windows 2000, Citrix Metaframe is now utilized to serve applications to remote offices with maximum performance and minimal overhead costs.

The Result
With improved reliability and performance throughout the enterprise, Pace is moving forward on the implementation of projects that promise to greatly improve the way in which public transportation is managed. ABS continues to work as a partner with Pace to help plan upcoming changes and resolve any information technology-related issues which may arise during the transition. ABS consultants remain on call 24/7 to respond to any difficulty and ensure continuing trouble-free operation of the Pace network systems throughout the Chicago metropolitan area.