A Chicago Area Hospital
In 2002, a large, Chicago Area hospital engaged ABS to provide a variety of consulting services. One of the assignments involved conducting an independent assessment of the hospital's existing help desk in order to improve service levels. ABS compared performance against industry standards and examined existing end-user support strategy and direction, tools and technology as well as staffing and skill sets. ABS' project team delivered a detailed analysis incorporating call metrics, conclusions, and recommendations.
With its help desk support facing increasing costs and low customer satisfaction scores, EmployBridge knew it was time for a change and issued an RFP. The document clearly outlined its requirements, not only to reduce costs, but also to achieve world class customer satisfaction ratings. In addition, the transition from the then current provider had to be seamless - and fast.
Experiencing slow response time, inconsistency, lack of redundancy and labor intensive data restoration are major issues for many companies today. Contracting with the right managed services provider can help you avoid these problems. This case study details how one company addressed unsatisfactory support by partnering with ABS. Read more
In order to shift its help desk support transparently, Master Lock required its new outsourcing partner to service its entire operation in North America including both Canada and Mexico. In addition, all proprietary systems, applications, and escalation procedures had to be mastered within a short period of time. Learn how ABS was able to meet and exceed Master Lock's expectations with a complete solution for help desk support. Read more
Pace Suburban Bus Company
Pace's new technology required network consulting and assistance from an outside expert. The project involved altering an Active Directory infrastructure as well as transitioning to a centrally managed data storage and application environment. This case study demonstrates how the appropriate infrastructure advice can lead to improved reliability and performance throughout the enterprise. Read more
Innovative Dialysis Systems
Innovative needed an extremely flexible and highly communicative vendor to keep pace with not only their expanding technological environment, but their rapid geographical expansion as they frequently added new dialysis facilities throughout the United States. Read more