Workflow Consulting Services
Mechdyne Brings New Insight to Enterprise Process Workflow for Improved Productivity, Reduced Cost of Doing Business
Data-Driven Workflow Design Streamlines Processes for IT, Help Desk, Human Resources, Facilities, Accounting, Change Management
April 14, 2020
Marshalltown, Iowa: Mechdyne Corporation, a broad-based technology company, today announced that its IT Services subsidiary, ABS Associates Inc., now provides Workflow Design Consulting, which improves enterprise productivity and reduces costs for organizations in a broad range of industries including manufacturing, healthcare, insurance, energy and construction. Mechdyne’s IT and data analysis team brings new insight and value to processes across multiple business groups including Information Technology (IT), Human Resources (HR), Facilities, and Accounting. With a data-driven approach, the team helps organizations automate cumbersome processes to eliminate errors and waste and implement best practices that streamline workflows.
Mechdyne’s experts recognize that the key to successfully using IT service management (ITSM) tools is how well the underlying workflows are built. Outdated and inefficient workflows cost organizations time and resources and can alienate employees who are forced to struggle through cumbersome processes that may not even adhere to corporate auditing requirements.
“We recently helped a large insurance provider automate its on-boarding and off-boarding processes,” said Brian Nunziato, Manager, I.T. and Data Analytics at Mechdyne. “Our site discovery and end-user interviews uncovered bottlenecks and pain points that management was unaware of. Whereas previously it was common for a new hire to wait for hours or even days to have their computer set up or their phone line connected, now, with the system we implemented all the resources they need to start being productive on day one are in place every time.”
In addition to HR processes, Mechdyne’s workflow management team streamlines the ticketing process for helpdesk and facilities, it automates the purchase order process, and tracks IT infrastructure design and mapping, and change management. Mechdyne ensures efficiency and compliance, by adhering to Information Technology Infrastructure Library (ITIL) best practices and procedures, which are the world standard for IT service management.
With more than 20 years of experience providing outsourced help desk support, Mechdyne’s consulting team brings an unbiased third-party assessment to existing systems and processes and helps bridge the gap between management’s vision and objectives and real-world implementation. It helps companies optimize and automate manual processes with customizable digital systems that enforce internal rules and provide approval flows, on-demand reports, and changelogs for auditing requirements.
“The workflow design within our ITSM tool has provided significant efficiencies in the processing of service requests,” said the Service Desk Manager of a medical services company. “This feature has been a major factor in minimizing the time to resolve requests, which in turn increases our overall customer satisfaction. Another important feature is the ability to configure the workflows to electronically solicit any necessary approvals that must be obtained before a particular request can be processed to support our internal controls. Two of the service requests that have had the most positive impact are for our HR New Hire Request and HR Termination Request, each of which spawns multiple sub-tasks per our internal onboarding and offboarding processes.”
Mechdyne Workflow Consulting follows a proven process. An ITIL trained project leader reviews existing processes and interviews key stakeholders and end-users. The project leader considers the current state and reported goals and provides an assessment and recommendations based on best practices. From there, a project plan with regular checkpoints is implemented and new more efficient workflows are established. Mechdyne provides a post-implementation analysis to demonstrate increased utilization and productivity, and remains available for ongoing support.
About ABS Associates Inc.
Based in the Chicagoland area for more than 30 years, ABS Associates, the IT Services subsidiary of Mechdyne, www.abs-inc.com is well known for its committed teams and customized services. Besides workflow design consulting, ABS’ 100% US-based IT professionals offer support including an ITIL best practices driven service desk, infrastructure management, and cybersecurity to increase efficiency and productivity.
Mechdyne Corporation is a broad-based technology company with business units developing solutions for immersive virtual reality, audiovisual and information technologies (AV/IT), software and content development, and IT and technical support services. Mechdyne serves a global client base that includes leading health care organizations, services companies, government laboratories, university and research centers, energy, aerospace, manufacturing, and, and a broad range of other technology users.