13-Year Client of ABS Renews IT Support Agreement
June 16, 2016 – Blue Cross Blue Shield Association, an ABS client for over 13 years, has once again extended its agreement for remote service desk as well as onsite desk-side support with ABS. The national federation of 36 independent, community-based and locally operated Blue Cross and Blue Shield companies initially chose ABS as its MSP in 2003 for such IT services. The current team of dedicated staff is located at BCBSA’s Chicago and Washington DC offices and are responsible for various tasks including executive support, security, video conferencing, deskside support, hardware receiving, and setup. ABS also provides onsite management of its team and oversees desktop projects as needed. In addition, remote Level 1 support is supervised by an ABS service manager who not only monitors all agents assigned to BCBSA, but relays any additional support requests from the client to ABS as they arise.
ABS Director of Operations Hector Gonzalez, who has been managing the relationship for its entire 13-year term, was thrilled when he received the signed agreement. “No matter how many years our two firms have been in business together, we will continue to earn their trust every day and never take it for granted,” says Gonzalez. “This confirms our shared philosophy that long-term relationships matter to both of our organizations not only to ensure consistent, quality service, but to strengthen bonds that result in higher productivity, better cooperation, and a willingness to adapt and innovate throughout the term of this partnership.”
The Blue Cross and Blue Shield Association is a national federation of 36 independent, community-based and locally operated Blue Cross® and Blue Shield® companies. The Association owns and manages the Blue Cross and Blue Shield trademarks and names in more than 170 countries and territories around the world. The Association grants licenses to independent companies to use the trademarks and names in exclusive geographic areas. The Association also operates several business initiatives in support of the Blue Cross and Blue Shield companies and represents the Blue System in national forums. In this role as a national association, BCBSA is responsible for advancing Blue Cross and Blue Shield interests in legislative and regulatory initiatives in Washington, D.C., as well as coordinating legislative, regulatory and political strategy for the Blue System. For more information, visit their website at www.bcbs.com .