Arbonne Outsources Managed IT Services to ABS
March 10, 2017 – Global skincare product manufacturer, Arbonne International, has selected ABS as its IT Managed Services Provider and signed a multi-year agreement for ABS services. Referred to Arbonne by its channel partner CDW, ABS will serve as the single point of contact Service Desk for the Irvine, California based company and its end users in the US, Canada, UK, Australia and New Zealand. In addition to delivering remote Level 1 and 2 support on a 24 x 7 basis, ABS will provide on-site desktop support at Arbonne’s US locations in California, Texas, and Indiana. Desktop tasks include moves, adds, changes, and deletes (MACDs), receiving, application deployment, and patch management.
U.S. based ABS specialists will handle all incoming contacts to the Service Desk and create and triage new incidents and service requests in ABS Service Manager, ABS’s ITIL verified, ITSM platform. The fully managed service focuses on continual service improvement. Customer satisfaction is measured through electronic surveys and a comprehensive reporting package that tracks metrics related to SLAs and enables root cause and trend analysis. ABS will also conduct monthly service desk reviews with Arbonne management as well as perform quarterly executive-level reviews to evaluate overall progress, make strategic recommendations, and address future initiatives.
“We are thrilled that such an innovative and internationally recognized company has entrusted its IT operational functionality to our global service desk and desktop support teams,” says ABS President Bob Koch. “We are also grateful for our synergistic partnership with CDW and look forward to contributing to Arbonne’s service improvements in every way possible.”
Arbonne skin care products, based on botanical principles, became a reality in the United States in 1980 and are now shared throughout the world through the Arbonne network of Independent Consultants. Building on these same founding principles, the product line has since grown to include both inner and outer health and beauty products that are unparalleled in quality, safety, value, benefits, and results. For more information, visit their website here.