Rise Interactive Selects ABS for Global Service Desk and On-Site Desktop Support
March 5, 2015 – Through its continued successful partnership with CDW, ABS is now providing remote service desk and on-site desktop support to Rise Interactive, a full-service digital marketing agency for Fortune 1000 companies throughout the United States. The ABS Global Service Desk serves as the single point of contact and will handle all incidents and service requests for Rise Interactive end users, troubleshooting and resolving Level 1 and Remote Level 2 issues on a 12 x 5 basis. Included in the solution is ABS’s ITSM platform, Service Manager, in which the Level 1 agents will create and triage new incidents. Once documented in ABS’s proprietary tool, the service desk can measure service levels, customer satisfaction, and deliver a world-class reporting package that helps detect trends, root causes, and user training issues. In addition, ABS will also be assisting Rise on site with Level 2 problem resolution, installs, moves, adds, and changes (IMACs), and perform other deskside support tasks such as proactive maintenance for critical desktop hardware-based, software installations, and updates.
ABS’s CEO Rosemarie Mitchell is thrilled to have been referred to Rise by CDW. “We are extremely grateful that our ongoing relationship with such a value-added channel partner as CDW has yielded this new opportunity. We look forward to continued success with CDW as we deliver remote and on-site IT support to its customers including Rise Interactive.”
About Rise Interactive
Rise Interactive is a digital marketing agency specializing in digital media and advanced analytics. The agency is a strategic partner helping marketing leaders allocate budgets most efficiently and create more relevant experiences for their customers. Rise has accomplished its growth by taking a data-driven approach to marketing, maintaining a razor-sharp focus on client performance, and reinvesting the profits back into the business. It manages enterprise-level analytics and campaigns across all channels of digital marketing, including: paid search, SEO, email, display, social, affiliate, and comparison shopping engines. For more information, visit them on the web at www.riseinteractive.com.
About ABS Associates, Inc.
Founded in 1982, ABS Associates is a global IT solutions provider of service desk, desktop, managed hosting and network support and services. The mission of ABS is to make technology work for our clients, whether that means implementing an onsite or virtual helpdesk, hosting complex applications, or resolving problems with servers. The ABS Global Service Desk operates 24x7x365, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives. ABS delivers a 95%+ satisfaction rate and serves clients throughout North America and in 14 countries around the world. To learn more about ABS, a Mechdyne subsidiary, click here.