The traditional help desk may take care of most set-up and troubleshooting needs, but the solution is tactically focused where organizations may require a more robust enterprise-wide, service-oriented solution.

By downloading our guide you’ll learn the following:

• The difference between a “Help Desk” and a “Service Desk”
• A framework to determine when it’s time to make a shift
• Aligning your service desk to your business growth plan
• How to implement a service desk when resources are constrained

To determine when your company is at the right stage to shift to a Service Desk, just fill out the form to the right to download the whitepaper.