RFP Trend Update: The People Behind the Metrics
Developing an RFP to identify a new help desk partner?
The over-arching help desk goal is to get people back to work, quickly. Fast call-pickup, swift resolution, and caller satisfaction are all areas that your help desk provider can measure to demonstrate they’ve achieved their mission.
Our guide will help you learn how to:
- Start with the right agents
- Ensure your organization’s success through metrics
- Create an RFP that matches your business goals
For the inside story and questions, you should ask when selecting a help desk outsourcing partner, just fill out the form to the right to download the white paper.